Returns & Refunds

Last Updated: August 2026

At Debissilia, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the returns and refunds information below.

Return Eligibility

You may request a return for an eligible product if it is unused, in its original condition, and returned with its original packaging where applicable.

To be eligible for a return, the product should:

• Be unused and in its original condition
• Be returned with its original packaging, tags, and accessories where applicable
• Not show signs of damage, wear, or misuse
• Be accompanied by your order details or proof of purchase

Certain products may not be eligible for return due to their nature or hygiene requirements.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.

Non-returnable items may include products that:

• Have been used or worn
• Have been damaged after delivery
• Are missing original packaging or accessories
• Are personalized or specially made for the customer
• Cannot be resold for hygiene or safety reasons

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Return Request

To request a return, please contact us at:

Email: support@debissilia.store

Please include:

• Your order number
• Your name
• The product you wish to return
• The reason for the return
• Photos of the product, if applicable

Please do not send a product back without contacting us first. We will provide instructions regarding the return process where applicable.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your:

• Order number
• Photos of the product
• Photos of the packaging
• Description of the issue

We will review the information and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.

Refunds

Once your returned product has been received and inspected, we will review the return request.

If your return is approved, the applicable refund will be processed using the original payment method where possible.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Refund Amount

Approved refunds generally cover the eligible purchase amount for the returned product.

Original shipping charges may not be refundable unless the return is due to an error on our part, a damaged product, or another circumstance where a refund of shipping costs is applicable.

Any applicable deductions or fees will be communicated during the return process.

Refund Processing Time

After your return has been received and approved, please allow reasonable processing time for the refund to be issued.

Once processed, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us at support@debissilia.store.

Where applicable, we may arrange a replacement instead of a refund, depending on product availability.

Return Shipping

Unless the return is the result of an error on our part or the product arrived damaged or defective, the customer may be responsible for the cost of returning the product.

We recommend using a trackable shipping service when returning an item, as we cannot be responsible for products that are lost during return transit.

Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:

1. Check your bank account again.
2. Contact your card issuer or payment provider.
3. Allow additional processing time for the transaction.

If you still have not received your refund, contact us at support@debissilia.store.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at support@debissilia.store.

We will do our best to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.

If the order has already been shipped, you may need to follow the applicable return process.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or cancellations, please contact our support team.

Email: support@debissilia.store

We are happy to assist you with your order and help resolve any return or refund concerns.

Important Notice

Return and refund eligibility may vary depending on the product purchased, its condition, and the circumstances of the return.

Please contact support@debissilia.store before returning an item so that we can provide the appropriate return instructions.